Version: 2.0 — Effective Date: 13 February 2026
These General Terms and Conditions (the “T&C”) govern access to and use of the Eventboost Services by business customers and professionals (the “Customer” or “Organizer”). Use of the Services by consumers is not intended, except where mandatorily required under applicable law.
1. Parties and Contracting Entity
1.1 Contracting Entity.
The agreement is entered into with the Eventboost group company identified in the Order and/or invoice. If not specified, the following applies:
- Customer established in Italy → Eventboost S.r.l.
- Customer established in Switzerland or any country not listed below → Eventboost SA
- Customer established in the United Kingdom → Eduversal Ltd
- Customer established in the USA (or the order is invoiced in the USA) → Eventboost Inc. (New York)
1.2 Group companies and subcontractors.
The Contracting Entity may use other Eventboost group companies and/or third-party suppliers to provide the Services, in compliance with contractual obligations and applicable law (including the rules on subprocessors under the DPA referenced in Section 12).
2. Definitions
2.1 “Services”
means Eventboost SaaS services accessible via the web and intended for event management, including—by way of example—registrations, invitations and communications, ticketing (where applicable), check-in, badge printing, app/event engagement, reporting, integrations/APIs, and ancillary features.2.2 “Order”
means a commercial proposal, quotation, purchase order, statement of work (SOW), or purchase confirmation (including click-through acceptance), setting out terms, fees, metrics (e.g., number of events, users, contacts, email credits), modules, professional services, and any special conditions.2.3 “Authorized Users”
means individuals authorized by the Customer to access the Services (employees, contractors, suppliers).2.4 “Attendees”
means end users (guests/registrants/event participants) managed by the Customer through the Services.2.5 “Customer Data”
means data and content entered by the Customer or generated through use of the Services, including Attendee personal data processed on behalf of the Customer.2.6 “Documentation”
means manuals, knowledge base, help center materials, technical/API specifications and operational policies made available by Eventboost.3. Contract structure and order of precedence
3.1 The relationship between Eventboost and the Customer (the “Agreement”) consists of
:(a) these T&C;
(b) one or more Orders;
(c) any annexes/SOW/SLA/support or security policies referenced in the Order; and
(d) the privacy documentation and DPA incorporated by reference (Section 12).
3.2 In case of conflict
:Order (for specific items) > annexes/SOW/SLA > these T&C > general Documentation/website policies, unless otherwise agreed in writing.
4. Scope of Services
4.1
Eventboost provides the Customer with access to the Services within the scope of the plan/modules purchased and the metrics set out in the Order.4.2
The Services may include: (i) single-event plans; (ii) subscriptions (typically annual); (iii) add-ons and professional services (support, on-site services, RSVP management, setup, integrations).4.3
Eventboost may release updates, patches, and enhancements. If an update materially reduces a purchased core functionality, Eventboost will take reasonable steps (workaround, equivalent functionality, or commercial remedy) consistent with the plan and the Order.5. Right of use (SaaS license) and restrictions
5.1
Eventboost grants the Customer a non-exclusive, non-transferable right, limited to the term of the Agreement, to access and use the Services for the Customer’s internal event-management purposes, within the limits of the Order.5.2
Except to the extent mandatorily allowed by law, the Customer shall not:(a) reverse engineer/decompile; (b) circumvent security measures; (c) perform unauthorized scraping; (d) resell/sublicense or provide the Services as a service bureau; (e) use the Services to develop competing products; (f) interfere with the integrity, availability, or security of the Services.
5.3
The Customer is responsible for the use of the Services by its Authorized Users.6. Accounts, credentials, and operational security
6.1
The Customer must provide accurate account and billing information and keep it up to date.6.2
The Customer must safeguard credentials and implement appropriate measures to prevent unauthorized access (including internal procedures, role management, and, where available, MFA).6.3
Eventboost is not liable for unauthorized access resulting from acts or omissions attributable to the Customer or its Authorized Users.7. Customer obligations and lawful conduct
7.1
The Customer represents that it has all rights, authorizations, and lawful bases required to import contacts, send communications, publish content, and collect and process Attendee data.7.2
The Customer is responsible for the event and its relationship with Attendees (including participation terms, access control, on-site safety, refunds, and policies).7.3
The Services must not be used for unlawful activities, spam, phishing, malware, infringement of third-party rights, or for processing data in breach of applicable law.8. Orders, metrics, extras, and additional services
8.1
Only the Services expressly set out in the Order are included.8.2
Any add-ons, extra modules, professional services, or subsequent changes require an additional Order or written amendment.8.3
The Customer agrees to comply with plan metrics and limits (events, users, contacts, email credits, etc.). Any overages will be handled as set forth in the Order (e.g., purchase of credits or upgrade).9. Fees, invoicing, taxes and payment
9.1
Fees are those set out in the Order and are exclusive of VAT/sales tax and any applicable taxes.9.2
Unless otherwise agreed, invoices are payable within 30 days from the invoice date.9.3
If the event date is less than 30 days from signature/acceptance of the Order, Eventboost may require payment in full or in part before the event date.9.4
If payment is more than 7 days late, Eventboost may suspend the Services until payment is made, without prejudice to any other remedies (including statutory interest and damages, to the extent permitted by law).9.5
Discounts/promotions apply only to the relevant Order and do not bind Eventboost for future offers.10. Term, renewal and cancellation
10.1 Term.
The term is as set out in the Order.
10.2 Subscription renewal.
Unless otherwise agreed, annual subscriptions automatically renew for successive periods of equal length, unless the Customer gives written notice of non-renewal at least 30 days before the end of the then-current term.
10.3 Single-event Services.
Single-event Services end upon completion of the event or on the date set out in the Order.
10.4 Changes at renewal.
Eventboost may update price lists and terms for subsequent periods; the applicable renewal terms are those set out in the renewal Order (express or tacit) and/or the price list communicated with reasonable notice.
11. Data, post-event access and retention
11.1 Post-event access (single event).
Unless otherwise agreed, for single-event Services, event data and configurations remain available in the Customer’s back-end environment for 12 months from the end of the event.
11.2 Post-expiry retention (accounts/events).
Without prejudice to the privacy documentation/DPA, Eventboost retains information relating to the Customer’s account and events for up to 6 months after the relationship expires (including trial) to enable potential reactivation and export; after that, data may be deleted or made unavailable, subject to legal obligations or cyclical backups in accordance with the DPA/Privacy Notice.
11.3 Export.<
The Customer is responsible for exporting/archiving its data within the applicable timeframes.
12. Personal data processing (GDPR / UK / Switzerland) — Privacy & DPA incorporated
12.1 Roles.
With respect to Attendee data processed for the Customer’s events, the Customer acts as Data Controller and Eventboost acts as Data Processor under Article 28 GDPR, within the Customer’s instructions and this Agreement.
12.2 DPA.
Processing terms—including security measures (Article 32 GDPR), personal data breaches (Articles 33–34 GDPR), subprocessors, audits, assistance, and transfers—are governed by the Data Processing Addendum (DPA) published by Eventboost, which is incorporated by reference.
12.3 Privacy Notice.
For processing where Eventboost acts as Controller (e.g., account, invoicing, support, security, relationship management), the Eventboost Privacy Notice applies.
12.4 UK and Switzerland.
Where applicable, the parties shall comply with the UK GDPR/Data Protection Act 2018 and Swiss data protection law (FADP/nFADP), as set out in the DPA and applicable law.
12.5 International transfers.
Eventboost will apply appropriate safeguards required by applicable law (adequacy decisions, SCCs and UK addenda, or other lawful mechanisms) as set out in the DPA.
13. Security and service continuity
13.1
Eventboost implements technical and organizational measures appropriate to the nature of the Services and risks, as described in the DPA and privacy documentation.13.2
The Customer acknowledges that security also depends on the Customer’s configurations, roles, and Authorized Users’ conduct.14. Third-party services and integrations
14.1
The Services may integrate or interoperate with third-party services (e.g., email providers, CRMs, payment processors). Use of such services is subject to the third party’s terms.14.2
Eventboost is not liable for failures attributable to third parties outside of Eventboost’s reasonable control.15. Ticketing and payments (if applicable)
15.1
If the Customer uses ticketing/payment functionality, the Order and/or the relevant module terms define fees, flows, providers and responsibilities.15.2
Unless Eventboost is expressly designated as merchant of record in the Order, Eventboost acts as a technology provider; the Customer remains responsible vis-à-vis Attendees for pricing, sales terms, refunds, chargebacks, complaints, taxes, and compliance.15.3
Eventboost may charge ticketing service fees as set out in the Order or in a price list referenced in the Order.16. Confidentiality
16.1
Information exchanged between the parties relating to the Agreement is confidential and may not be disclosed to third parties without prior written consent, except as required to perform the Agreement (subcontractors bound by confidentiality) or by law/authority.16.2
Confidentiality obligations survive for 5 years after termination (or for the maximum period required/allowed by law).17. Intellectual property
17.1
Eventboost retains all rights in the platform, software, trademarks, Documentation and know-how.17.2
The Customer retains all rights in its content and Customer Data.17.3
The Customer grants Eventboost a limited license to host and process Customer Data solely to provide the Services and comply with legal obligations.18. Support, professional services and on-site services
18.1
Support packages, included hours, SLAs, professional and on-site services are governed by the Order or a SOW.18.2
Unless otherwise stated, out-of-scope work will be charged on a time-and-materials basis or as set out in the Order/SOW.19. Suspension
19.1
Eventboost may suspend or restrict access (including partially) in case of:(a) non-payment (Section 9); (b) unlawful use or material breach of these T&C; (c) security risk/abuse; (d) authority order.
19.2
Where reasonably possible, Eventboost will notify the Customer and indicate corrective actions.20. Warranties
20.1
Eventboost will provide the Services with reasonable professional diligence, consistent with market standards for SaaS services.20.2
Except to the extent required by law, the Services are provided “as is/as available” and Eventboost does not guarantee error-free operation or specific outcomes.21. Liability and limitation
21.1
Eventboost’s aggregate liability for direct damages arising out of the Agreement is limited to the total amount paid by the Customer for the Services giving rise to the claim (or any different cap set out in the Order), except in cases of willful misconduct or gross negligence and except where liability cannot be limited under applicable law.21.2
To the maximum extent permitted, Eventboost excludes indirect or consequential damages (loss of profit, loss of opportunity, loss of goodwill), except where non-excludable.21.3
For the UK: nothing limits liability that cannot be excluded (e.g., fraud, death/personal injury caused by negligence).22. Indemnities
22.1 Customer indemnity.
The Customer shall indemnify Eventboost against third-party claims (including Attendees) arising from: Customer content, infringement of third-party rights, data processing/marketing performed by the Customer as Controller, ticket sales/refunds, and event management.
22.2 Eventboost IP indemnity.
Eventboost shall indemnify the Customer against third-party claims alleging that the Services infringe IP rights, excluding claims arising from: non-compliant use, unauthorized combinations/modifications, or third-party components not provided by Eventboost.
23. Termination
23.1 Non-renewal.
The Customer may prevent renewal as provided in Section 10.2.
23.2 Termination for cause.
Either party may terminate for material breach not cured within 15 days after written notice (or a different period if the breach is not curable).
23.3 Immediate termination.
Eventboost may terminate immediately in case of: severe security abuse/unlawful use, repeated non-payment, or Customer insolvency proceedings.
23.4 Effects.
Upon termination: rights to use cease; accrued amounts remain due; data retention/export (Section 11) and the DPA (Section 12) apply; clauses that by nature survive remain in effect (IP, confidentiality, limitations, governing law/jurisdiction, etc.).
24. Force majeure
Neither party is liable for delay or failure due to events beyond its reasonable control (widespread outages, natural events, authority measures, conflicts, pandemics), provided it mitigates where feasible.
25. Compliance (export, sanctions, anti-corruption)
The Customer represents it will not use the Services in violation of applicable export control laws, sanctions regimes and anti-corruption laws.
26. Notices
Formal notices shall be sent to the contact details specified in the Order or the Customer account, by email and/or certified mail/registered letter where applicable; operational notices may be delivered by email or in-app.
27. Assignment
The Customer may not assign the Agreement without Eventboost’s prior written consent. Eventboost may assign the Agreement in connection with reorganizations, mergers or business transfers, ensuring continuity of essential obligations.
28. Changes to the T&C
Eventboost may update these T&C for legal, technical, security or service evolution reasons. For material changes, Eventboost will provide reasonable prior notice (email or in-app). Continued use after the effective date constitutes acceptance, without prejudice to mandatory remedies under applicable law.
29. Governing law and jurisdiction
Unless otherwise set out in the Order, governing law and exclusive forum depend on the Contracting Entity:
- Eventboost S.r.l. (Italy): Italian law; exclusive jurisdiction of Milan.
- Eventboost SA (Switzerland): Swiss law; exclusive jurisdiction of Lugano.
- Eventboost Ltd (UK): laws of England & Wales; exclusive jurisdiction of London.
- Eventboost Inc. (NY, USA): laws of the State of New York; exclusive jurisdiction of New York County, NY.
30. Miscellaneous
30.1 Entire agreement.
The Agreement supersedes prior understandings on the same subject matter.
30.2 Severability.
If any clause is invalid/unenforceable, the remainder remains effective.
30.3 Language.
Where translations are provided, the version designated as prevailing on the website or in the Order shall prevail.
Regional Addenda.
If the Contracting Entity is Eventboost Inc., the US Addendum applies (A).
If the Contracting Entity is Eventboost Ltd or Eventboost SA, the UK/Switzerland Addendum applies (B).
In case of conflict, the applicable Addendum prevails.
US Addendum.
If the Contracting Entity is Eventboost Inc. and/or the Order is invoiced by Eventboost Inc., the “US Addendum” applies and prevails in case of conflict.
A) US ADDENDUM — Eventboost Inc. (New York)
Effective Date: 28 January 2026
Applicability. This US Addendum applies only if the Contracting Entity is Eventboost Inc. and/or the Order is invoiced by Eventboost Inc. In the event of a conflict between this US Addendum and the Master Terms, this US Addendum will control for US Customers.
1. US Compliance; Customer Responsibilities
1.1 Customer compliance. Customer is solely responsible for compliance with all applicable federal, state and local laws and regulations relating to its events and its use of the Services, including (as applicable) ticket sales terms, refunds/chargebacks, tax collection and remittance, consumer disclosures, marketing and email/SMS rules, accessibility, and venue safety.
1.2 Attendee relationship. Unless Eventboost is expressly designated as merchant of record in the Order, Customer is the seller/organizer of record and remains responsible for its relationship with Attendees and for all claims arising from the event, ticketing, refunds, or chargebacks.
2. Third-Party Services; Payment Processing
2.1 Third-party terms. The Services may interoperate with third-party services (e.g., payment processors, email providers, streaming, CRMs). Customers’ use of any third-party service is subject to that provider’s terms and policies.
2.2 Payment processors. If payment/ticketing is enabled, payment processing is provided by third-party processors. Customer must comply with the processor terms and applicable card network rules; Eventboost is not responsible for processor downtime, chargeback decisions, or card network actions.
3. DISCLAIMERS (US Drafting)
3.1 DISCLAIMER OF WARRANTIES. EXCEPT AS EXPRESSLY STATED IN THE AGREEMENT, THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE”. EVENTBOOST DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.
3.2 No guarantee of outcomes. Eventboost does not warrant that the Services will be uninterrupted or error-free, or that any outputs (including analytics, recommendations, matching, insights, automations) will be accurate, complete, or fit for Customer’s purposes.
4. LIMITATION OF LIABILITY
4.1 EXCLUSION OF CERTAIN DAMAGES. TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL EVENTBOOST BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, BUSINESS, GOODWILL, OR DATA, EVEN IF EVENTBOOST HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
4.2 CAP ON LIABILITY. TO THE MAXIMUM EXTENT PERMITTED BY LAW, EVENTBOOST’S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE AGREEMENT WILL NOT EXCEED THE AMOUNTS PAID BY CUSTOMER TO EVENTBOOST FOR THE SERVICES GIVING RISE TO THE CLAIM DURING THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT FIRST GIVING RISE TO LIABILITY (OR ANY DIFFERENT CAP EXPRESSLY SET OUT IN THE ORDER).
4.3 Essential basis. Customer acknowledges that the fees reflect the allocation of risk set forth in the Agreement, and that the limitations in this Section form an essential basis of the bargain.
5. Time Limit to Bring Claims
To the maximum extent permitted by law, any claim arising out of or relating to the Agreement must be brought within one (1) year after the cause of action accrued; otherwise, it is permanently barred.
6. Indemnification (US Procedure)
6.1 Customer indemnity. Customer will defend, indemnify, and hold harmless Eventboost, its affiliates, and their respective officers, directors, employees, and agents from and against any third-party claims, demands, actions, damages, liabilities, losses, costs, and expenses (including reasonable attorneys’ fees) arising out of or relating to:
(a) Customer’s events, ticket sales, refunds, chargebacks, taxes, or consumer disclosures;
(b) Customer content or materials, including alleged infringement or misappropriation;
(c) Customer’s violation of law or third-party rights;
(d) Customer’s collection or processing of personal data as controller/business (including failure to provide notices or obtain consents required by applicable law); or
(e) Customer’s use of the Services in violation of the Agreement.
6.2 Process. The indemnified party will: (i) promptly notify the indemnifying party of the claim; (ii) allow the indemnifying party to control the defense and settlement (provided no settlement admits wrongdoing or imposes obligations on the indemnified party without its prior written consent); and (iii) provide reasonable cooperation at the indemnifying party’s expense.
7. CLASS ACTION WAIVER; JURY TRIAL WAIVER
7.1 CLASS ACTION WAIVER. TO THE MAXIMUM EXTENT PERMITTED BY LAW, EACH PARTY AGREES THAT ANY DISPUTE, CLAIM, OR CONTROVERSY ARISING OUT OF OR RELATING TO THE AGREEMENT WILL BE BROUGHT ONLY IN THAT PARTY’S INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING.
7.2 JURY TRIAL WAIVER. TO THE MAXIMUM EXTENT PERMITTED BY LAW, EACH PARTY KNOWINGLY, VOLUNTARILY, AND IRREVOCABLY WAIVES ANY RIGHT TO A TRIAL BY JURY IN ANY ACTION OR PROCEEDING ARISING OUT OF OR RELATING TO THE AGREEMENT.
8. Governing Law; Venue (New York)
This US Addendum and any dispute arising out of or relating to the Agreement will be governed by the laws of the State of New York, without regard to conflict-of-laws principles. Subject to Section 7 above, the parties submit to the exclusive jurisdiction and venue of the state and federal courts located in New York County, New York.
9. Privacy and Data Protection (US Overlay)
Where US privacy laws apply, Customer remains responsible for providing legally required notices and obtaining legally required consents for its Attendees and communications. Eventboost’s roles as Processor for Attendee data (under the DPA incorporated in the Master Terms) and as Controller for account/billing/support data (under the Privacy Notice) remain unchanged.
B) UK / SWITZERLAND ADDENDUM — Eventboost Ltd (UK) & Eventboost SA (CH)
Effective Date: 28 January 2026
Applicability. This Addendum applies where the Contracting Entity is Eventboost Ltd (UK) and/or Eventboost SA (Switzerland). In the event of a conflict, this Addendum prevails over the Master Terms for those entities.
1. UK carve-outs and statutory rights
1.1 Non-excludable liability (UK). Nothing in the Agreement limits or excludes liability for: (a) death or personal injury caused by negligence; (b) fraud or fraudulent misrepresentation; or (c) any other liability that cannot lawfully be limited or excluded.
1.2 Reasonableness (UK). Any limitation or exclusion of liability is intended to apply only to the extent permitted under applicable law (including the Unfair Contract Terms Act 1977, where applicable), and shall be interpreted accordingly.
2. Warranties and “reasonable endeavours”
2.1 Standard of care (UK). Eventboost will perform the Services with reasonable skill and care consistent with industry standards for SaaS services.
2.2 No absolute uptime promise unless agreed. Any uptime/SLA commitments apply only if expressly set out in the Order or a dedicated SLA policy; otherwise Eventboost will use reasonable endeavours to maintain availability.
3. Liability framework (UK/CH)
3.1 Excluded losses. Subject to Section 1.1 above and to the extent permitted by law, Eventboost will not be liable for: loss of profit, loss of revenue, loss of business opportunity, loss of goodwill, or indirect/consequential losses.
3.2 Cap. Subject to Section 1.1 above, Eventboost’s total aggregate liability arising out of or relating to the Agreement shall not exceed the amounts paid by Customer for the Services giving rise to the claim during the twelve (12) months preceding the event first giving rise to liability (or any different cap stated in the Order).
3.3 Swiss note. Under Swiss law, liability limitations do not apply in cases of unlawful intent or gross negligence, where such limitations are not permitted; this Agreement is to be construed in accordance with applicable Swiss mandatory rules.
4. Suspension and termination — operational alignment
4.1 Non-payment. Where payment is overdue by more than 7 days, Eventboost may suspend the Services (fully or partially) after giving notice where reasonably practicable, and reinstate upon payment.
4.2 Event timing (<30 days). Where the event date is less than 30 days from Order acceptance, Eventboost may require advance payment (in whole or in part) as stated in the Order; failure to pay may result in suspension and/or termination for cause.
5. Data protection specifics (UK GDPR / Swiss nFADP)
5.1 UK GDPR. Where UK GDPR applies, the DPA is deemed to include any UK-specific required terms, including international transfer mechanisms such as the UK Addendum to the EU SCCs or the UK IDTA, as applicable (as implemented in your published DPA).
5.2 Switzerland (nFADP). Where Swiss data protection law applies, the DPA and security measures shall be interpreted to meet Swiss requirements (including transparency, data security and cross-border safeguards), as implemented in your published DPA.
5.3 International transfers. Transfers outside the UK/EEA/Switzerland will be subject to the safeguards and contractual mechanisms described in the DPA (EU SCCs, UK addendum/IDTA, and any Swiss addendum language where required).
6. Confidentiality — equitable relief
Eventboost may seek injunctive or equitable relief (in addition to other remedies) for threatened or actual breach of confidentiality or misuse of intellectual property, where available under applicable law.
7. Governing law and jurisdiction (confirmations)
7.1 UK. If the Contracting Entity is Eventboost Ltd, the Agreement is governed by the laws of England and Wales and the courts of London have exclusive jurisdiction (subject to non-excludable statutory rights).
7.2 Switzerland. If the Contracting Entity is Eventboost SA, the Agreement is governed by Swiss law and the courts specified in the Master Terms (e.g., Lugano) have exclusive jurisdiction.
